FACTORS THAT PROMOTE A POSITIVE ATTITUDE IN EMPLOYEES

Has this ever happened to you? You hire an employee who starts off excited, motivated, and eager to succeed, but over time, their attitude changes. They don’t seem as engaged, they’re indifferent, or worse, they look like they’re just counting the minutes until they can leave.

Here’s a hard truth: an employee’s attitude isn’t just about them—it’s a reflection of the work environment. And as a leader or business owner, you have more influence over this than you might think.

So today, I want to share with you the key factors that shape your employees’ attitude and, more importantly, how you can create an environment that keeps them motivated and engaged.

Think about the best job you’ve ever had. Chances are, it wasn’t just about the paycheck—it was about how you felt at work. The work environment has a direct impact on an employee’s attitude.

Real-life example:
You own a bakery in Philadelphia. Your team starts their day early, and if they walk in to see grumpy coworkers and a stressed-out boss, their energy drops before the day even begins. But if you greet them with a smile and say, “Good morning, team! Today is going to be a great day!”—suddenly, the mood shifts. Small gestures make a big difference.

Key questions:

1. How do you think your employees feel when they walk into work?
2. What small changes can you make to improve the work atmosphere?
3. Would you want to work in the environment you provide?

We all like to feel valued. Failing to recognize your employees’ efforts is the fastest way to kill their enthusiasm.

Real-life example:
Imagine you run a coffee shop, and one of your baristas has been suggesting new drink recipes that customers love. Have you taken a moment to thank them? A simple “I love your creativity—thanks for making our shop better!” can boost their motivation instantly.

Key questions:

1. When was the last time you sincerely thanked an employee?
2. How can you make recognition a regular part of your business?
3. Do your employees feel that their hard work is appreciated?

Few things frustrate employees more than not knowing what’s expected of them. People perform better when they have clarity and confidence in their role.

Real-life example:
You own a restaurant, and your servers are constantly confused about the daily menu changes, but no one updates them in advance. The result? Frustration and mistakes in orders. However, if you hold a short meeting each morning to review changes, they’ll feel more prepared and confident.

Key questions:

1. Do your employees clearly understand what you expect from them?
2. Do they feel comfortable asking questions without fear of negative consequences?
3. What can you do to improve communication in your business?

Employees need to see a future in your business. If they feel like there’s no opportunity to grow, their motivation will fade.

Real-life example:
You own a clothing store, and one of your employees has a talent for organizing products and helping customers. Instead of keeping them in the same position forever, why not offer training in store management and prepare them for a future leadership role? Investing in your employees is also investing in your business.

Key questions:

1. Do your employees see a future in your company, or do they see it as just a temporary job?
2. What growth opportunities can you offer them?
3. How can you make them feel like they’re growing with your business?

A team that supports each other creates a more positive and motivated workplace.

Real-life example:
You run a beauty salon, and one of your stylists is struggling with a difficult client. Instead of leaving them to handle it alone, their coworkers step in, offer encouragement, and help manage the situation. The result? A stronger, happier team and better customer service.

Key questions:

1. Do you encourage collaboration among your employees?
2. Does your team support each other, or do they work individually?
3. What activities could you introduce to strengthen teamwork?

If you want motivated and engaged employees, you need to create the right conditions for it. Small changes in your work environment, recognition, communication, and opportunities for growth can make the difference between a disengaged team and one that works with enthusiasm.

Now it’s your turn. What will you do today to improve your team’s attitude?