Phrases that shut doors (and how to replace them) Let me tell you something I’ve seen over and over again with small businesses here in Philly: 💬 Sometimes, you don’t lose a sale because of your product. You lose it because of how you talk about it. There are phrases that — without realizing —
Tag Archives: customer service
Articles, Small Business Management
10 COMMON MISTAKES SMALL BUSINESSES MAKE (AND HOW TO AVOID THEM)
14
Apr
Apr
Starting a business is exciting — but it’s also a challenge. 🚀 Many entrepreneurs begin with tons of energy and big dreams, but sooner than expected, they run into problems they didn’t see coming. Why? Because they make mistakes that could’ve been avoided. In this article, I’ll share the 10 most common mistakes small businesses
14
Mar
Mar
Imagine walking into a store for the first time. Before anyone says “Welcome!”, you’ve already noticed the atmosphere, the lighting, the employees’ attitude, and how organized the place is. All of this happens in just seconds. Now, think about your business. What impression do customers get in those first few seconds? If you’re not sure,
03
Jan
Jan
Have you ever wondered how to make your customers fall in love with your brand? Imagine you own a business in Philadelphia, and every customer who walks through your door leaves not just satisfied but excited about their experience. Sounds great, doesn’t it? Well, that’s not magic—it’s quality customer service. Today, I want to show
18
Dec
Dec
As an entrepreneur in Philadelphia with a growing business, you likely know that attracting new customers is important, but keeping them loyal in the long run is what will truly make your business successful. Customer retention is the key to creating strong relationships, guaranteeing repeat sales, and building a customer base that becomes your best
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