Tag Archives: Latino business

DIFFICULT CLIENTS: HOW TO RESPOND WITHOUT LOSING YOUR SMILE (OR YOUR PROFIT)

Clientes difíciles: cómo responder sin perder la sonrisa ni el dinero
We’ve all had that client. The one who wants everything discounted. The one who keeps asking for prices but never values your work. The one who says: “I can get it cheaper somewhere else.” 😅 Sound familiar? Don’t worry — you’re not alone. In Philadelphia, especially among small Latino-owned businesses, these clients show up more

LEARN TO LISTEN TO YOUR CUSTOMER

Aprende a escuchar al cliente
What they say… without saying it Has this happened to you? Someone walks into your store, looks around, asks a question, nods, even smiles… But in the end? They walk away without buying. And you’re left thinking: “What went wrong? They seemed interested…” 👉 Here’s the truth: Sometimes your customer is speaking loud and clear